Our staff enjoy serving our residents, Archer is like an extended family.
To ensure we provide a quality service, all our staff are involved in professional development.
For example our Clinical staff receive training in the National Certificates relating to Care and Services to our Seniors. Overall we endeavour to personalise our care and services to our residents as part of fostering that family feeling.
Archer undertakes a variety of actions to independently ensure the highest level of care and service is offered.
Audits include an Annual Financial Audit organisation-wide, Ministry of Health Audit for the Care provided in Archer’s Homes; our Retirement Villages are independently audited through the Retirement Village Association; and an ACC Health and Safety Audit which is currently assessed at the highest level of Safety.
We contract a Statutory Supervisor to independently monitor our Retirement Villages to ensure our residents are being well serviced, and we have a very good relationship with this agency.
We benchmark to compare our standards with like-minded facilities through NZ. This ensures we keep our standards in line with the best practices within our sector.
Archer belongs to several National Associations
Currently we are members of NZ Aged-Care Association and NZ Retirement Villages Association. This ensures we keep up with the latest industry trends. Archer is also a registered member of the Eden Alternative model for care. This is a global movement that focus is on resident-centred care.