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Lead clinical excellence in aged care.  Person-centered, values-led, and quality-focused.

Archer is seeking an experienced Clinical Nurse Manager to provide clinical leadership and oversight of nursing care, supporting residents and their families/whanau with compassion, dignity and respect. In this pivotal role you’ll lead and mentor a multidisciplinary clinical team (RNs, ENs and HCAs), strengthen quality systems, and ensure care delivery aligns with relevant legislation, standards and best practice.

Key responsibilities

• Provide day-to-day clinical leadership and oversight to ensure safe, compassionate, person-centered care.
• Lead, coach and support the clinical team; contribute to rostering/on-call support and escalation during emergencies.
• Ensure robust nursing assessments, care planning and documentation (including InterRAI contributions where applicable).
• Drive quality assurance, internal audits, risk management and readiness for external audits.
• Partner with residents and families/whanau, GPs and wider allied health providers to coordinate care.
• Lead infection prevention & control coordination and promote strong health and safety practices.
• Support sound resource and budget management, including minimising agency use and promoting prudent use of supplies.

About you

• NZ Registered Nurse with a current Annual Practising Certificate.
• Bachelor of Nursing (minimum).
• Proven clinical leadership experience (ideally within aged care or a complex care environment).
• Experience coordinating Infection Prevention & Control and leading audit activity.
• Strong knowledge of quality systems, compliance, and the Code of Health and Disability Services Consumers Rights.
• Excellent communication skills with the ability to lead fairly and calmly through challenging situations.
• Current First Aid Certificate (or willingness to obtain/maintain).

Desirable

• Postgraduate qualification(s).
• InterRAI competency/training.

What we offer

• A leadership role where clinical practice, dignity and compassion are at the centre of decision-making.
• A supportive team environment with a commitment to learning and development.
• The opportunity to lead quality improvements and make a meaningful difference for residents and families/whanau.
• A workplace that values Togetherness, Holistic Care, Respect, Integrity & Equity, Vitality, and Empathy & Compassion.

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ABOUT THE ROLE

Reporting to the Group Site Manager, the Relationship Manager plays a critical, visible leadership role across Archer’s four retirement villages.

This position exists to ensure that residents and their families:

• Feel genuinely heard, informed, and supported
• Experience clear, respectful and proactive communication
• Have confidence that concerns are addressed promptly and appropriately
• Feel connected to their community and to Archer as an organisation

This is not an entry‑level role. It requires maturity, judgement, emotional intelligence, and the confidence to work with complexity, competing priorities, and sensitive issues.

KEY RESPONSIBLITIES

Relationship leadership

• Act as a senior relationship contact for residents and families across Archer villages
• Build and maintain strong, trust‑based relationships founded on empathy, integrity and accountability
• Be highly visible and present within villages, fostering approachability and confidence

Resident experience & engagement

• Champion a consistent, high‑quality resident experience across all villages
• Support resident forums, meetings and engagement processes
• Work closely with wellbeing, operations and leadership teams to enhance village life
• Identify themes, emerging issues and opportunities for improvement

Communication & issue management

• Serve as the first point of contact for non‑clinical concerns and feedback
• Manage and document resident issues and complaints in line with Archer policy
• Ensure issues are followed through, closed out, and communicated clearly
• Escalate complex or high‑risk matters appropriately, working closely with senior leadership

Supporting transitions & village processes

• Support prospective and new residents through arrival, settlement and orientation
• Assist residents and families through relicensing, transitions, and significant change
• Liaise with Sales and Property teams to ensure experiences are seamless and well‑managed

Advocacy & organisational insight

• Act as a key link between residents and operational leadership
• Provide insight to the Group Site Manager on resident sentiment, risks, and opportunities
• Uphold Archer’s values, faith‑based ethos, and commitment to people before process

ABOUT YOU

You will be someone who is:

• Highly skilled in relationship management in complex, people‑focused environments
• Calm, credible and confident in emotionally charged or sensitive situations
• Comfortable balancing empathy with clear boundaries and accountability
• Trusted, professional and discreet

We are looking for experience in areas such as:

• Retirement village operations, aged care, healthcare or social services
• Relationship management, stakeholder engagement or community leadership roles
• Complex service environments where trust, judgement and discretion are essential

You will bring:

• Exceptional communication and interpersonal skills
• Strong problem‑solving ability and sound judgement
• High emotional intelligence and resilience
• Excellent organisation and follow‑through
• Alignment with Archer’s values and purpose‑driven approach

Why join Archer?

• Purpose‑driven charitable organisation with a strong community heart
• A newly created role with genuine scope and influence
• The opportunity to shape resident experience at a meaningful level
• Supportive, values‑aligned leadership and governance
• Work that truly matters to people and families

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